Technology help for students can be found in the KNOWLEDGE BASE on the Tech Support site.

(To setup your initial access, follow the steps for connection  here)

Further assistance is available from Technology Services at:


  • Your Acadia email address is your (eg.
  • If you wish to access your Acadia email via a client, see the "Email" tab on the Technology Services website.
  • Alternatively, email can be accessed online at
  • If you wish to have all your Acadia email forwarded to your regular email address:
  • Login with your username and password to Choose the student mail server drop-down choice [see picture]
  • Once logged in, choose the "Vacation/Forwarding" option on the left hand side [see picture]
  • Fill in the information once more and provide the email address you wish to have your email forwarded to

Your Responsibility

Each student who has their own laptop is responsible for its safety and upkeep. Laptops have been stolen from within ADC, unfortunately, and the College is not held responsible for this.

ADC and Acadia University will not support any hardware problems that students have on their own computers. This is why we encourage our students to purchase from Acadia's laptop store.

Software related issues can be troubleshooted using your Help menu or simply googling your problem. We do not provide software tutorials.


Acorn ( is Acadia University's course management and learning system. Your professors may utilize ACORN during the semester to aid in the learning experience. It may be as simple as passing on files, like lecture notes, syllabi or interesting web links, or it may be something more interactive like online lessons, quizzes, or groups discussions. Take the time to familiarize yourself with ACORN, and if you have any questions about how to access particular items on a course page, please ask your professor.


1. The Course is in a Grey font and cannot be accessed OR does not appear at all? If this happens, and you know that your professor is using ACORN, then the professor has forgotten to activate the course. Please let your professor know that the course needs to be activated in his "Settings" panel for that course.Do not rely on ACORN for viewing the courses with which you are registered. These courses can be viewed on the AU Registrar's site. Once you have logged in, go to "my links" and view your transcript.

2. I am enrolled in the course but it is not showing up in my course list? There are several things that may be occurring. 1) Check to be sure that your professor is in fact using ACORN. If not, then they may have not activated the course (see #1 above). 2) If the course has been activated by the professor and you are still not seeing the course name, please see Lorraine Higgins in Student Services to be sure that you are properly enrolled in the class on the Registrar's portal. 3) In extreme cases, a student can ask the professor to add them as an auditor to the course, by using the "Assign Roles" section under the Administration page. This option is only necessary if the student needs immediate access to the course page on ACORN.

3. I am a TA— how do I gain access to the courses I am assisting with? Ask the professor whom you are assisting to add you as a TA for each course you require access to. This is done in the "Assign Roles" section under the Administration panel for each course.

Distance Education Access

All distance education students are entitled to full library resource access— access to all internet resources via Acadia's VPN client, and access to most Atlantic libraries via an ASIN card. To setup your access, follow the steps for connection on the Tech Services site here.


  • On the library page, click the “off-campus” button and follow the instructions for accessing the library via the VPN client.
  • Once run, a VPN client allows you to access the internet resources available to Acadia Students by making it "look" like you are on campus.
  • On the library’s Distance Education page, click the link “Obtain an ASIN card for on-site privileges at other canadian university libraries” and follow the instructions to obtain your ASIN card.
  • Read this page carefully for understanding the procedures for acquiring books, book chapters, or journal articles.
  • See this flowchart for understanding how to retrieve secondary resources




Our virtual setup is a very stable and simple to use application called Zoom. If you are familiar with Skype, the hardware requirements are similar.


  1. Download Zoom here
  2. Install Zoom using the ZoomInstaller you just downloaded by clicking it and going through the installation process
  3. Zoom will now be installed among your Applications and there may also be a link on your desktop.
  4. When it is time for you to join a meeting, run Zoom and click the JOIN MEETING button.
  5. Insert the Meeting ID that was provided to you by the meeting host. If you do not have your meeting ID, contact the host.

Though not usually necessary, if you wish test the Zoom application prior to the meeting follow the same instructions. When initiated, you will see your webcam image on your screen – this indicates that Zoom is properly working on your computer. The mic and video buttons to mute/unmute are located on the bottom left.



To ensure the best connection and interaction between students and the classroom, virtual students will now have the following hardware requirements:

  1. A computer or laptop with a high speed connection (hardwire recommended)
  2. A webcam (built in to most laptops)
  3. USB microphone headset (this maximizes sound quality back and forth, and minimizes feedback and external noise) Example:
  4. Please connect from a relatively quiet room, away from distraction

Expectations of Virtual Seat STUDENTS

Students attending through virtual seat must understand that ADC and its faculty are committed to face-to-face learning. We believe being in-class is still the best way to learn. As such, please recognize that the virtual seat option is our attempt to help those who simply cannot travel to ADC for a course while still maintaining the ADC distinctive of face-to-face interaction. With this in mind, please observe the following:

  1. Please connect to the class 5 minutes prior to the class commencing.
  2. Your webcam should always be on unless your professor specifically asks you to turn it off.
  3. In most cases, you will be visible to the class. Please conduct yourself accordingly. Eating, talking to someone off-screen, petting your dog, leaving your spot, etc., are all highly distracting to the professor and the class.
  4. Multi-tasking by students in class is obvious to professors and fellow students. This is no less so for people on a screen in a virtual seat. Please respect your professor and classmates by being present and refrain from doing other tasks on your computer and devices.
  5. Virtual seat students are strongly encouraged to make the extra effort to interact. Please ask and answer questions so that the class sees you as a valued member of the class and not just as a fly on the wall.
  6. Get used to using your mute button to turn your mic on and off. The mic only needs to be on when you are talking or interacting.

**If a professor thinks that a virtual seat student is not meeting the requirements or not consistently following the expectations, they may be asked to withdraw or may not be considered for virtual seats in future classes.